How would you describe what you did at
TallySoft?
* Worked with a team of technicians to provide first level support to over 100 clients throughout the US and Caribbean
* Answered phone calls and emails from clients having problems with the TallySales Cash Register and back office system
* Diagnosed the issues the clients were having and tried to resolve them in a timely manner or escalated the issue
* Provided onsite and over the phone training to clients
* Worked along side development in testing and implementing changes to the system
* Designed and printed gift and merchandise credit cards for clients
* Documented all of the phone calls and emails using an in house issue tracker application
* Provided 24 hour support being the on call technician
* Traveled to New Mexico, Colorado, St. Lucia and St. Vincent... 
Posted @ 01:26PM, May 17, 2007
by Matt Roach | Permalink
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