Experiences at TeleTech

The most challenging aspects of my job are the shift bids. Every month you bid for a new shift and there are thousands of people who work at teletech, so you pretty much get stuck with whatever shift is available. This makes it hard to get on a regular schedule and this is why i am currently looking for a new job....

At Teletech I am a customer service representative taking calls for T-Mobile. I provide customers with solutions to their T-Mobile issues regarding their service and mobile handsets.

You have to be able to type quickly and show patience, because at times you will deal with rude customers and you have to stay polite and calm no matter the circumstance. You must also be able to come up with an accurate solution to the customers problem. Dressing neat also really helps.

Good level of english, people skills, and positive attitute through times under pressure.

Track & Schedule Pick Ups for customers that ship through UPS. Assist customers that have problems with packages not being deliver on time or have not been deliver.

I provided high-level staffing support to Teletech Governement Solutions throughout the FEMA contract. This support resulted in the successful full-cycle recruitment of over 2,000 Customer Service Representatives that assisted Hurricane Katrina victims file for their benefits through FEMA.

I personally conducted over 500 behavioral interviews in a three month period as well as pro-actively volunteering to lead training on their Applicant Tracking System (RecruitMax). I used the additional functionality to streamline the contact process of potential candidates and used creative sourcing methods to find alternative candidate sources based on identification of core competencies.

At the end of the project I was vital in the recognition and correction of over 800 payroll audits, saving FEMA over $750,000 in overpayments....

being a positive person, and being able to use and understand computers

i was a matter expert on a credit card comp.

Received inbound calls from current/previous UPS customers on a daily basis. Assisted with numerous concerns and requests to better foster the relationship between the client and the customer.

-I provide support for my staff who attend incoming calls of customers dealing with computer issues
-I Attend customer complains
-I Gather, analize and create/send reports for campaing and company Managers in order to take desitions
-Provide Feedack and coaching for associates
-Create macro/programs in order to gather and analize data (see back)...