Experiences at The Westport Inn

I was sent here by my direct supervisor, while working at another hotel, a "sister property", to assist the Front Office Department. This was one of two hotels that I was sent to help at, aside from the primary hotel that I worked for. The primary hotel, my direct supervisor brought me there with him, after leaving another hotel property. He had left first, then offered me a position with him after he had started his new position. (hope this isn't too confusing, it's not really)...

Trained new employees on hotel etiquette and customer service standards. Responded to and resolved customer complaints in a timely manner. Compiled 11 day forecasts to facilitate departmental scheduling.