Experiences at Time Warner Cable

Facebook

Showing up on time for work, not calling in, giving good customer service and knowing someone who works within the company =)

I knew someone in management that knew my character and someone in the technical dept that knew my skills and potential

Time Warner Cable-Milwaukee

(Public Company; 1001-5000 employees; TWX; Telecommunications industry)

July 2003 -- January 2005 (1 year 7 months)

Manage the employment process including the recruitment, interviewing, and placement of new employees.Manage all corporate and government reporting processes including but not limited to affirmative action and EEOC reporting, Coordinate best practices sourcing strategies.Develop and implement policies & procedures on recruitment.Identify selection tools.Identify & manage cost saving opportunities for recruiting sources.Implement candidate and requisition tracking using recruiting systems. Using reports & analyze metrics related to effective recruiting,including submit/interview ratio,interview/offer ratio,source of hire, and time to fill. Serve as Brass Ring expert.Develop relationships with community recruitment resources in order to ensure that affirmative action goals are achieved. Analyze reports and other data to improve selection processes, and legislation concerning equal employment practices.Identify and determine causes of problems or inefficiencies in the employment function....

EVERYTHING.
ADMINISTRATIVE WORK, WAREHOUSE WORK, CPE & INVENTORY, TECHNICAL,
BILLING AND COLLECTIONS, CUSTOMER SERVICE.

I assisted customers with accessing the internet, with checking their email and with basic connectivity issues.

Troubleshooting Internet related issues via telephone. I also handled some billing questions. I was focused on becoming a level 3 tech, and was studying for the test, just before I was offered the position at IntelliTouch.

* Input and revise orders
* Working knowledge of postings and ratings
o Requests weekly, monthly and quarterly posts
o Contact clients regarding makegoods based on ratings
* Assists with client avail requests
o Pull network programming
* Acts as a conduit of communication between AE and client.
* Logs and keeps track of all orders that come in for the whole office
* Remain calm and focused in difficult situations
* Adapts quickly to any new set of requirements or regulations...

Worked taking calls and providing cable, phone, and high speed internet support to customers.

How to maintain your cool when dealing with irrate customer's while maintaing a smile on your face and meeting the goal expectations when it comes to selling the core product's which are cable, hsd and phone.