Experiences at Total Systems Services

Receives and responds via telephone to various customer service requests, inquiries, and problems for credit card account holders. To include Lost/Stolen card reports, card activation calls, and merchant authorization calls. Use of various computer systems and lotus notes. Held position from January 2000 till March 2001 then transferred....

Responsible for entering statement information into a mainframe based computer system and reprinting the statement, stuffing the envelopes and hand mailing them out. Monitors daily workflows to ensure quality and service level agreements are met. Various office procedures also handled to include but not limited to the following; filing, updating listings, and providing office support to supervisors. Use of various computer programs to include Office 97 and Lotus Notes. Held position from March 2001 till June 2003 then transferred....

Consults with internal/external customers to aid in the monitoring and reporting of performance and adherence to client service level agreements. Works with Sales and Legal in achieving the strategic negotiation of contracts. Designs/Maintains Access Databases and Excel Spreadsheets for external and internal reporting. Provides training to coworkers on using the programs, systems, and tracking the contractual adherence. Use of various computer programs to include Office 2003, Adobe Acrobat Professional 7.0 and Lotus Notes 6.5....