Experiences at UnitedHealth Group

Assisted members, physicians and nurses with questions about Medical Insurance benefits and claims issues. Participated on a pilot program for Medicare eligible members with questions concerning their policies. Researched if claims were paid correctly...if not sent claims back to processing with benefit guideline insight as to how plan states claim should be paid so the claim could be paid correctly. Worked as a team player. Helped employers with Medical Insurance enrollment issues. Advised employers of policy payment status and reinstatement procedures. Assisted employers requesting ID cards for employees. Adhered to HIPPA guidelines in each area of duties. Routed information to be filmed so documentation in the computer system showed we received material member, physician, nurse or employer sent to UHG. Verified with caller if we received material sent...had to pull info up in system and actually see it had arrived. Many other duties....

Experience in a call center

* Supervised 25 trainers and curriculum writers across 15 sites in a virtual, team environment
* Coordinated Human Capital diversity initiatives with Menttium mentorship and Inroads internship
* Worked cross-functionally with Operations, Account Executives and Sales to analyze business needs, design solutions, and ensure best-in-class training to meet clinical and non-clinical needs
* Assisted Senior Executives with leadership course development, strategic planning and training
* Supervised vendor relations for curriculum and technological needs (e.g., Ninth House, Tata, Covey)
* Directed research and implementation of online discussion boards, mobile learning, prescriptive learning, branched/rapid learning, subject matter experts, simulations and communities of practice
* Managed $8 million training budget to met business needs while remaining below forecast
* Directed return-on-investment (ROI) program to assess the business impact measurement for training
* Assisted senior management with scorecards for strategic planning and quarterly business reports
* Restructured all training materials to include adult-learning principles and materials
* Trained as Green Belt for corporate Six Sigma projects...

Consumer Marketing Strategy, Marketing Partnerships

Treasury/Finance/Operations - developed product and processes for start-up company in the finance department. Handled all bank relationships, vendor management, audit work, treasury skills, heavy account management, heavy reporting duties as well.

Program and project management for the UnitedHealth Premium Designation Program.

1) Resource support from a Fortune 50 company, 2) Acceptable level of autonomy, 3) Telecommuter friendly.

1. Beautiful view of downtown Minneapolis (in the distance)
2. Traffic on 169
3. UnitedHealthcare office
4. Caribou Coffee shop
5. Very nice panoramic view of the surrounding area