Experiences at Veridian Information Solutions

Completed training course of applications of basic LAN/WAN Administration.
Applied knowledge and understanding of information systems products and services to assist users.
Assisted users with application problems in Microsoft Office Suites including Word, Excel, PowerPoint, Access and others.
Utilized Remedy Ticketing software to record all customer support activities.
Analyzed customer problems including basic connectivity.
Responsible for recognizing, researching, isolating, and resolving information systems problems.
Coordinated referrals to appropriate technical, professional, or service personnel for service, repairs, training, and follow-up.
Assisted users with NT accounts and Mail group management and the Microsoft Office Suite.
Provide information systems library support....