Experiences at Verizon Business

I was hired through a contractor for a permanent position. My background with the military taught me how to handle myself in an interview. That and good personal relation skills got me the job. After I was hired my supervisor said he was extremely impressed by how well I did throughout my interview, and that alone pushed me ahead of the other candidates. Being able to present yourself and maintain your professionalism is critical to getting a good job!...

Produced top quality work; recognized, acknowledged leader in department for writing high volume of orders and accuracy of work.

The most challenging aspect of this postion was time management. I supported 34 people who were all generating complex orders. To keep up with the work load, I utilized my excellent organization skills, flexibility and effective time management skills.

There is no secret. Verizon Business is a fair and equal opportunity employer. This is by far the best company I have ever worked for.

*Provides technical sales support, network design expertise and advice to Systems Integrator account Electronic Data Systems (EDS) and their customers; representing approx. 1.2 billion dollars of revenue to Verizon Business.
*Currently assigned as a Dedicated, Relationship Sales Engineer to the EDS account, one of 3 Sales Engineers that help foster and cultivate the EDS/Verizon Business partnership from a technical perspective.
*Responsible for interfacing with customers at a technical level, determining customer's voice, video and data equipment capability & needs of the Verizon network from proposal stage through implementation and ongoing post-sales support.
*Responsible for preliminary fact-finding, identifying appropriate Verizon products or services and pricing the product to fit the given customer application; takes a lead role in preparing the proposal and assisting in presentation of the final proposal.
*Delivers presentations to the customer and account team on Verizon products and services, staying current on new and emerging technologies such as Multi Protocol Label Switching (MPLS) and Voice over IP (VoIP) telephony integration.
*Responsible for bids management functions in responding to Requests for Proposals (RFPs), Requests for Information (RFIs) and Requests for Quotes (RFQs) for large, global WAN transport and Managed Services bids.
*Developed, implemented & maintains System Integrator intranet Web portal, streamlining information retrieval and research....

Lead Operator- Supervising internship working directly with upper level management and supervisors. Provided support to customers and operators to improve business. Worked within a small team supervising 400+ employees. Attended weekly meetings, completed required daily paperwork, assisted in writing monthly newsletter and coordinated contests and events. Supervised and assisted new trainees.

Performance Coach- Trained new and/or struggling operators on live calls.

Relay Operator- Data entry, call processing and customer service. Maintained typing speed of 65 words per minute, call quality scores of 99.5 percent cumulatively, schedule adherence of 99 percent, compliance of 100 percent. Unable to provide details of call processing due to the signing of a confidentiality agreement....