Experiences at Verizon Wireless

from the time i was first contacted about the job until the time i was accepted for the position was about 1 week.

i was recruited by Apex Systems. they found my resume online and contacted me about the opening.

BoyGeniusReport.com, Crackberry.com, PhoneScoop.com, HowardForums.com

A recruiter contacted me.

Learn as much as you can, become a subject matter expert for everything. The more you know how to do well, the more you'll succeed and be looked up to.

Sales skills, technology, got a lot of practice with Microsoft Office software, merchandising tasks, cash management, inventory management, load receiving & ship-outs.

The teamwork/teammates/coworkers, benefits, pay

Taking escalations and delighting the customer were always my favorite difficult situations

Working with different personalities with customers & coworkers, becoming SME with everything

Customer Service Support including sales, billing, technical support, account research, escalations, generate positive customer experiences.
* In-store Sales-- upgrades, renewals, activations.
* Outbound Sales Calls
* Timely and accurate completion of store merchandising tasks, equipment pricing & sales floor stock.
* Cash management including daily deposits, transfers to armored couriers, register preparation, cash reconciliation.
* Inventory management: keep inventory room organized, receive shipments, prepare ship-outs.
* Store Operations Support including becoming subject matter expert for paperwork organization, train employees on POS processes, methods & procedures, troubleshooting cash management system issues/errors.
* #1 in Data Sales for non-commissioned reps in my district for Oct. 2008.
* Established example-setter for professional conduct, customer experience, and sales metrics.
* Manager on Duty when designated management was absent....