Experiences at Vertical Market Software

* Received incoming calls from internal & external clients nationwide on a variety of technical issues. Used help-desk software to log information and route to appropriate resource.
* Created software documentation for client's use based on custom in-house software modifications.
* Composed and prepared confidential correspondence, reports and other complex documents.
* Formulated procedures for systematic update of client records to reflect current levels of support maintenance, insuring accurate billing.
* Maintained prescribed uniform correspondence procedures and style practices....