Experiences at Washington Mutual

Management experience, customer serviceand sales experience and positive attitude

Working closely with upper management. Process and maintain accounts for over 40 Offices. Handling customer inquires pertain to there personal accounts with a professional positive attitude, proof reading all information input into
Computer to verify accuracy. Responsible for obtaining information including title, escrow and payoff demand. Information complied based on case-by-case. Responsible for maintaining client's accounts with confidential information. Responsibilities for the receptionist include greeting visitors, handling incoming calls, scheduling appointments and performing general administrative tasks...

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?? Assist customers over the phone with their bank accounts
?? Assist customer with their online banking
?? Open new accounts for customers
?? Assist business customer with their business accounts
?? Trained to assist customers with their closed accounts and being reported to collections
?? Assist customers with their retirement accounts
?? Assist customers with their cd accounts
?? Assist customers with business loans

Additional Training
?? As of September 2006 I was trained as a manager for the call center
?? Assisting customers with any and all problems regarding not only their accounts but with customer service treatment as well.
* I also have basic knowledge of Fidelity...

Tracking and packaging investor and collateral packages. Process principal reduction checks.

I just found out I'm being laid off as of November 14th, 2007!!! I need to find a new job to transition into after my last day with Washington Mutual. I'll be looking high and low for something I'm happy with, and preferably located downtown Denver!

Open mail, and contact correspondents to return mail back to them that were too old to process, and pack files in boxes.

Head of communications for the Technology Services Division (3500 people) for this Fortune 1000 company.

Entered declined loan documentation, organized, filed and shipped declined loan files,
filed processed loans for future shipment, entered completed data.

Assistant to Anne Wuesthoff, SVP Human Resources