Experiences at Washington Mutual - WAMU

Manage, underwrite, and service mortgage warehouse lines of credit, early purchase facilities, and construction financing. Evaluate and validate loan application grading and risk criteria evaluation for new or existing clients, provide loan recommendations or decisions for all credit requests, summarize credit memoranda that accurately represent the credit and collateral risks supported by well documented rationale. Identify potential problems; provide timely referral for development of appropriate action plan. Team with relationship manager on assigned territory in achieving business goals and investment return of 20%+ while mitigating risk....

Worked as member of team assigned to collect money on credit card debt overdue 6 months or more. Utilized solid customer service and communication skills to negotiate payment arrangements.

Managed over 200 accounts; contacted customers by phone and arranged partial or full payment of delinquent balances over 180 days past due. Continually updated information in Prophit and Tsys databases.

Educated customers on options and methods to restore credit and prevent charge-offs.

Worked closely with third parties (Debt Management Program representatives, Power of Attorney representatives, and attorneys) to resolve debt issues.

Always met or exceeded both team and individual quotas. Consistently ranked in Top Ten Percent of 200 collectors. Ranked #4 out of 50 collectors when company closed.

Chosen by management to pre-screen job applicants; selected as "floorwalker," mentoring newly hired employees....