Experiences at West At Home

The most challenging aspect of my job was problem solving. Also I took it as a personal challenge to turn around a negative call.

I answered inbound calls from my home office for people placing orders, sending out information, scheduling service appointments or assisting caller with applying for insurance coverage. I also worked with callers to resolve issues such as billing. For the shopping channel I answered questions about order status and general information about their order....

Customer service skills. Phone personality. Being able to work without supervision.

I took inbound customer service calls as an independent contractor for a home shopping channel, Medicare Part D insurance carrier, American Red Cross, appliance retailer and cellular phone company.