Experiences at Worldspan, L.P.

I worked on Delta Airlines' computer reservation system, specifically the frequent flyer area. I was a TPF programmer working on an OS/390 and VM mainframe system. I coded in Assembler, Sabretalk and C++.

Information Technology Manager, PMP
* Managed the selection and implementation of a new Human Resources and Payroll system.
* Managed the implementation of the Concur Expense Management System to control expense reporting.
* Coordinated the selection process for an employee performance/compensation management system.
* Managed a team responsible for HR/Payroll systems and the ERP System.
* Initiated and coordinated the PMP Certification Training Program for Worldspan's IT management.
* Managed the ERP system enhancements for Sarbanes-Oxley and SAS 70 compliance.
* Coordinated the integration of offshore developers, located in India, with existing onshore staff.
* Managed the team developing and supporting Worldspan's public web site (Worldspan.com) and employee intranet sites.
* Developed the Project Charters and Business Cases for both Portal and Content Management and championed with senior management the concept of an enterprise solution for Portal and Content Management.
* Lead the selection and evaluation process of an Enterprise Portal and Content Management System.
* Successfully implemented IBM's WebSphere Application Server (WAS), WebSphere Portal, IBM's Content Management, and Web Content Management (WCM) products for an external portal.
* Managed the Data Warehouse development team utilizing IBM ETL tools and Business Objects.
Project Manager - Enterprise Call Center Automation
* Championed with senior management the concept of an enterprise problem tracking system to consolidate the numerous problem and defect tracking systems in use across the enterprise.
* Developed Call Center Automation Requirements for Domestic and International Call Centers and developed a project implementation plans.
* Managed the development and implementation of a Siebel CRM Call Center Application with integration to legacy applications, external maintenance vendors and Cisco/Geotel CTI integration.
* Coordinated the development and implementation of Cisco/Geotel's premised based CTI and Call Routing System.
* Managed the development and implementation of Scopus Call Center application with integration with legacy applications, Lucent Fast Call CTI, and external support vendors.
Enterprise System Architect
* Lead a Business Process Re-engineer task force for customer provisioning.
* Championed with senior management the concept of a centralized customer information system to consolidate the numerous sources for customer information.
* Coordinated the cost/benefit analysis, the project planning, and the development of a centralized customer information database, which consolidated 45 sources of customer information.
* Developed an enterprise wide plan to integrate all application with the Central Customer Database.
Project Manager - Contract Administration
* Developed, implemented, and maintained a Contract Management Application developed using the IEF Composer Case Tool/CoolGen in a DB2/CICS environment.
* Developed a client reporting application for Contract Management using MS Access and DB2.
Project Lead - Sales Force Automation
* Developed and implemented a Sales Force Automation for the Sales and Marketing Organization.
* Developed an Executive Information System (EIS) for WORLDSPAN Executives....

To become an IT Engineer at Worldspan, I took the Berger Aptitude test for programming. This test was administered to me by someone in their HR department. I was called and told that I passed and was offered a spot in their training program.

Most of the people I work with are older. We never get together for "fun" after work, unless it's a team-building activity. We've been to Dave and Busters to eat and play games and we've been bowling a few times.

A career fair at my college.

I work in a cubicle. I can't see any natural light or windows.

You can take an hour or half hour for lunch. If you take a half hour, it means you get to leave a half hour early, so I always choose that. There are lots of places to eat in the area around the Cobb Galleria as well as good cafeterias in the Galleria buildings.

The dress for IT Engineers in the Deltamatic area is business casual. Jeans are allowed all week, but t-shirts and tennis shoes are reserved for Fridays.

In the Deltamatic area, there isn't much room for advancement. Most of the people that work here have done so for 15, 20, 30 years and aren't planning on leaving until they must.

I am an IT Engineer working on Deltamatic - Delta Airlines' computer reservation syste, so my experience would be different than someone working in another area. Having said that:

The projects are challenging and it's fun to work with Delta Airlines. They are great people and make it really exciting.

The flexibility is great. I can work from home sometimes and it's easy to work in doctor's appointments, service appointments at your home, etc. Everyone is very understanding about that. Also, it helps to be able to come in between 6am and 10am and work your time and go home. It helps you work around Atlanta's terrible traffic congestion.

The people are the best in the world!...