Experiences at acs

Having excellent attention to detail, being work brittle, and being able to manage time effectively. I would also suggest being a fast, accurate typist would be very important.

I want to pursue an exigent, original and inspiring career that will utilize my team spirit, individual excellence and knowledge base to contribute to a company's as well as my personal growth.

Be prepared to learn the operations of the entire system with just basic instruction on operations. Also, be ready to be put into the middle of mid- to upper-management squabbles.

working for ACS was very enlightening for me. But since ACS is a large out sourcing company advice to new employees would be just this one thing. Be prepared to study hard, work harder, and have fun. Its worth it if you can get in.

Train and develop 40 specialist (per class) to provide customer service for Sprint.
Process payroll, track attendance, approve vacation days and create work schedules
Create games to motivate training class
Develop new training materials to enhance current training curriculum.

Instrumental in the PeopleSoft Upgrade Project:
Lead on the sub project of the update, review and testing of the processing documentation for the Case Management Specialists.
Assisted in updating of testing plan and providing items to be tested
Assisted other teams in updating and reviewing documentation
Assisted in providing documentation for the specialists training
Represented group in attending Accelerated Peoplesoft HRMS 8.8 training class (four days) to then train remainder of group
Created documentation to assist peers with changes in the Peoplesoft system
Daily responsibility included but was not limited to :
Identifies HRIS solution requirements by conferring with manager and operators; analyzing processes and operations; clarifying solution objectives; establishing specifications
Maintain systems by maintaining data integrity; identifying, researching and analyzing problems; implementing improvements; updating training manuals, user guides; researching data discrepancies.
Provide information by collecting, analyzing and summarizing data and trends.
Protect organization's value by keeping information confidential
Enhance department and organization reputation by accepting ownership for accomplishing new and different requests.

Uses various skills including but not limited to: technical understanding, analyzing information, decision making, operations research and reporting of the information, verbal and written communication, the ability to multi-task and excellent people skills....

* Member of the wage attachment and miscellaneous payment team.
* Communicated with legal team at GM/Delphi.
* Experience with subpoenas, tax levies, wage garnishments, and disclosures.
* Worked with Union Dues and Credit Unions.
* Experience with ODM (Online Document Management) and Micro Fiche.
* Experience team projects and project management....

Provided defined benefit administration on three corporate accounts containing 20,000 to 380,000 participants.

Lockheed Martin Corporation (1/2006 - 6/2007)
* Worked closely with more than 50 team members to ensure the timely deliverable of estimate, intent, final calculation and batch term packages.
* Subject Matter Expert for multiple sub-plans - interacted with client, customer service representatives, managers and team members on daily basis to solve and respond to complex issues relating to internal or external inquiries, questions and escalations. It involved in-depth researches, manual calculations and team collaborations.
* Trained a group of 7 team members on specific plans provision base on self-studied materials and self-developed calculation spreadsheets with multiple transfer combinations.
* Troubleshoot Sybase's generated level 2 calculations - defined issues, experimented with data and implemented changes to remove error warnings or flags. Eliminated the need of manual calculations by 15% to 25%.
* Performed manual benefit calculations for population of Actives, Term-Vested, Deaths, Layoffs, Disabilities, FICAs, MRDs and QDROs.
* Guided new team members to processing procedures and cross-trained as necessary.
* Reviewed and approved calculations done by team members; provided feedbacks to improve efficiency.
* Processed weekly pension payments and assisted in monthly production move.

Bank of America (2/2005 - 1/2006)
* Assigned and directed offshore team to generate fulfillment requirements and resolved any issues related to discrepancies - reduced onshore work loads and improved processing productivities by 50%.
* Performed manual benefit calculations for prior plan term-vested participants from multiple acquisitions; prepared commencement packages and projection letters for mailing - frequently delivered participant's requests on timely manner.
* Developed new calculation worksheets and fulfillment templates including fine-tuning existing ones to improve efficiencies and time saving in processing.
* Reviewed and approved calculations and fulfillments created by onshore and offshore team members.
* Assisted in training and setting up new hired employees.

BASF Group (2/2005 - 12/2006)
* Worked with 2 managers on internal issues, client needs and special projects.
* Quality assured daily fulfillments and mailed out retirement, termination and estimate packages requested by participants - completed requisitions volume by 30-50% on daily basis.
* Performed manual FICA calculations for highly compensated participants in Non-Qualified plans....

IT outsourcing

* Effectively function as a key player and "go to gal" within this large corporation by successfully wearing multiple hats and possessing the ability to operate within diverse environments