Experiences at ageis mortgage compnay

AEGIS MORTGAGE CORPORATION, Houston, TX April 2006 - Present
Senor Loan Counselor
Call center environment. Make outbound calls and receive inbound alls to 60+ delinquent customers. Answer high volume calls. Educate customers on the options available before foreclosure by taking financial information over the phone and setting up attainable payment plans, make payments over the phone. Member of ACA Professional Collectors. Counseling customers to resolve issues on delinquent accounts for Freddie Mac (FHLMC), Fanny Mae (FNMA), Home Equity and VA Vendee Loans. Receive an average of 200 incoming calls daily. Collect on 30-60+ and Escrow accounts....