Experiences at allianz life insurance comapny

Provide direct leadership to a team of 18 phone Representatives in a second level call center environment as part of the new business and transfer operations department. Representatives handle calls related to the processing of annuity business where 70% of the money coming in is through the transfer process. In addition, responsible for daily workload assignment, call tracking, managing escalated calls and exception processing. Handle performance feedback and regular formal coaching to develop team member skills....