Experiences at capital one

I read solicitations for direct mail to ensure that proper spelling and grammar were used as well as to see to it that the correct information was populated for the correct groups of people.

Ability to work in a fast paced IT environment and ability to embrace change as it comes.

Ensured 24/7/365 operation of the Online Account Services IT infrastructure supporting 14 million Capital One credit card customers. Other responsibilities included capacity planning, incident resolution management, conducting SOX 404 and internal audits.

Conducted internal / SOX audits as well as ensured that all IT applications were compliant with existing PCI Data Security Standards, FFEIC and Banking regulations / SOX 404 guidelines and internal Capital One standards.

I was a collections phone rep. I advised customers about the status of their accounts while ensuring great customer relation skills. I worked both inbound and outbound calls.

Interviewed and mapped business processes/requirements to the Business Engine Network, a Web-based collaborative project, resource, and budget management tool, to assist business groups in migrating off of their existing project management tools on to the enterprise project management tool.

Accomplishments
- Developed and managed the processes for the management of enhancements, defects, and configuration changes to the tool.
- Implemented project budgeting and resource management functionality of the tool within the IT department.
- Managed two major software upgrades and a hardware upgrade....

Operations Analysis (9/2006 - Present)
* Lead the IT Performance Analysis team.
* Guide senior leaders in the development of IT strategy.
* Measure the performance of IT strategy through the use key performance indicators.
* Responsible for reporting metrics and analysis findings to the CIO and other senior executives.
* Identify areas for improvement and drive process change across IT.

Global Financial Services (9/2005 - 9/2006)
* Led an effort to implement the loan servicing function of a domestic installment loan platform.
* Responsible for vendor, scope, budget, resource, risk and schedule management.
* Charged with analyzing customer needs, accurately communicating these needs to the vendor and driving the solution to completion.

Corporate Technology Risk Officer (9/2004 - 9/2005)
* Led a team responsible for the management of risk for the IT group that supports all internal corporate service business organizations, acting as the liaison between the corporate technology group and the IT Risk Office.
* Provided management support and subject matter expertise in the areas of internal audit, risk assessment and mitigation, corporate and regulatory compliance, information security, and business continuity.

IT Portfolio Management Office (10/2003-9/2004)
* Provided project management and software development expertise for the implementation of portfolio management methods, standards, and processes in an effort to advance CMM compliance.
* Performed project portfolio analysis and provided budget, project mix, and resource recommendations based on best practices....

Sr. Marketing and Strategy Analyst at Capital One (1 year):
* Developed, tested, analyzed, and implemented new product and marketing strategies
* Performed analysis and provided strategic recommendations to management
* Worked closely with CRS Solicitations and Business Development Operations teams to implement direct mail marketing strategies
* Collaborated with statisticians on model building
* Developed forecasting models and tools to accurately track marketing results
* Proactively sought opportunities for growth and innovation
* Collaborated with project managers to ensure accurate implementation of strategy...

Capital One seeks the best and brightest -- because the company is filled with smart, experienced people, they can spot a phony easily. During the interview process, follow these few simple steps:
1) take time to think about your answers,
2) emphasize achievements without making it sound like you single-handedly saved your company,
3) be creative in your problem-solving approach,
4) don't be afraid to ask what the interviewer is looking for -- often, he/she is looking for you!...

Activated new Capital One consumer cards. Reviewed new and existing accounts. Quoted interest rates and credit limits. Kept up with incentives. Script based.