Experiences at capital one auto finance

Strong sales skills involving customer interviewing, negotiating and the ability to establish rapport quickly. Knowledge of the credit market and a proven work ethic

call center environment, analyzed car loans for dealerships, interacted with customers, customer employers, dealerships and insurance companies

Oversee daily operations of the Distribution Center (Mail/Print center )
Lead and manage various teams of associates
Redesign job functions
Maintain SLA's(service level agreements)
Identified and managed staffing needs
Identified/eliminate process weaknesses from existing functions
Proactively worked with relating departments as it pertained to functional areas
Performed Behavioral Interviews
Developed new reporting measures various departments while improving performance metrics
Introduced/ implemented quality standards and procedures
Developed training materials for various departments
Exceeded monthly departmental goals and expectations
Reduced staffing and employed greater efficiency gains while increasing effectiveness in those areas
Subject Matter Expert in transitioning one into another related department...

Wanting to help people.

Took inbound calls assisting customers making auto loan payments, assisted correcting customer information, and set up online accounts

Managed dealer relationships, Analyzed credit reports, made lending decisions based on deal structure, credit and company guidelines.