Experiences at charter communications

Good Driving Record is a plus... Also being good with customers is needed. I had extensive background in CATV installation and repair and was not just converting oxygen into carbon monoxide.

Receptionist/ Customer Service
Take inbound calls
Provide modems, cable boxes
Call clients to follow-up on orders
Direct technicians to different locations

Responsible for directing local, state and federal government affairs
for Charter's north central region.

* Launched all new Pay-Per-View and Charter OnDemand Digital Services to over 90,000 subscribers. Served as a member of the Digital Deployment Team responsible for all Pay-Per-View and Charter OnDemand products including strategy, forecasting and budgeting.
* Responsible for and managed the outbound Telemarketing Sales group for various cable television services in Connecticut, New York, and Vermont. Designed and implemented a Clean Up Program to ensure customers' satisfaction; increased sales by 35 % within two months.
* Administered an Over the Limit customer-base program to identify and manage a tactical solution to help increase Pay-Per-View and Charter On Demand Digital Products buy rate from 1.98 to 3.50 per cable subscriber. Mastered market research studies, media study and consumer buying behaviors.
* Analyzed P&L data to uncover trends to support new marketing strategies, retention and opportunities. Provided monthly reports to Marketing Director, General Manager and Divisional Marketing Manager....

Managing tech's routes,answering multi phone lines, data entry.

Having owned my own business, I gained valuable experience in all aspects of sales, marketing, management, and finances. Writing a business plan allowed me to pass on my experience and learn more about new business development. At the same time, I was able to network in a new market after relocating in North Carolina....

The most challenging aspect is the long sales cycle in providing state-of-the art fiber optic communications solutions to large corporations in a rural sales territory. Delivery of services can often take 2-4 months with construction of infrastructure. It requires exception persuasive skills to demonstrate the value of the improved system....

I market and sell Business Class internet (coax and fiber) and cable TV to commercial customer in a B2B environment. My primary contact is with the Owner/President, I/T Director, Director of Communications, or office manager.

Daily Installation of Digital Cable service and Internet service for over 1500 customers. Controlled status of overdue payments and collected monthly service payments. Provide customer care for the connection and disconnection of Digital Cable and DSL Internet service.

Answer calls from customers requiring cable and broadband services. Call delinquent accounts for collections. Process cash and credit card payments. Schedule trouble calls for those requiring assistance with the problems they are having with the service or equipment