Experiences at discover financial services

I am a customer support representative on an engage express team. I provide exceptional service to all clients and help them realize the potential of their credit card.

To be enthusiastic and willing to change procedures daily. It is a great company with fantastic coworkers!

Had opportunities to exercise and implement education in job functions.

I was responsible for assisting my team (Merchant Decision Support System Extract, Transform and Load) with many of their daily activities. I was required to assist with quality control, as well as design and testing of newly created graphs in Ab Initio to transform data.

1/99 - 9/2006 Riverwoods, IL
Strategic Sourcing Specialist/Contract Specialist/Purchasing Agent
* Leading teams through the Strategic Sourcing process to procure goods and services including project management.
* Commodity responsibilities including paper products, printed materials, office supplies, office equipment, facilities products, hotel agreements.
* Researched products and qualified vendors, conducted bid analysis and negotiated pricing, RFPs, National Contracts/Agreement.
* Worked with consultants to implement Ariba purchasing system.
1/93 - 1/99 Buyer -
* Responsible for the implementation and management of national contracts/programs
* Conducted quarterly vendor meetings to review performance.
* Routinely handled customer inquiries and advised them on cost saving alternative products.
1/86 - 1/93 Purchasing Expediter -
* Developed and wrote print specifications for various print jobs.
* Expedited orders and responded to customer's status inquiries.
* Coordination of M&D/P.O. system, including problem resolution and training.
1/81 - 1/86
SEARS MORTGAGE CORP Lincolnshire, IL
Senior Administrative Services Assistant/File Clerk
* Various tasks related to the Administrative Services Department, including mailroom, supply, purchasing activities.
* Provided backup supervision in absence of Administrative Manager....