Experiences at excell data

Monitored and evaluated MSN support calls in outsource centers. Created calibration sessions with the Quality department, two Service Delivery Managers (SDM's).
Trained new Quality Managers to the team.
Created department Quality Manager Team website.

Primary duties involved testing various gaming applications across multiple gaming platforms. Duties also included executing pre-written test cases, running automated scripts/tests, logging failures, writing bug reports, and assisting with deployment activities.

Primary duties involved cutting tickets generated by server alarms and then responding to each one promptly and escalating to T2 when deemed necessary. Primary site scope involves remote server administration in a production environment. This often includes verifying server health, verifying services are running and rebooting a server....

On contract to Microsoft Corporation, Visual Studio, Visual C# group. Planned and ran automation to fulfill test scenario matrices, and created and maintained scripts and test tools to improve automation infrastructure division-wide. Helped maintain the cross-product-unit computer lab under the authority of the lab manager. Tested and maintained test automation for test feature areas....