Experiences at intuit

I've been able to touch upon a variety of technologies while working here including .NET/C#, Java/JSF, ajax, classic asp, access forms, MSSQL Server, javascript, css and HTML.

Intuit has Quickbooks Support Center in New Delhi India, There my Job was Supporting Quickbooks User with maintaining Accounts in various versions of Quickbooks.

I'm the Talent Acquisition Manager for our Tucson site. This includes working with leaders on workforce planning and talent management initiatives, coaching managers in recruitment, interview, and assessment techniques, and most importantly, finding great talent for Intuit!

We have a fantastic team and we're growing! If you're a Recruiter looking to join a dynamic group in America's Most Admired Software Company, please check us out at www.intuit.com/careers and send me an email a nikki_smith@intuit.com...

Led 20-person team of project managers that planned and executed operations for product/service launches and marketing campaigns by influencing/persuading leadership commitment to single coherent vision.

Significantly improved business processes, across a variety of operations, by applying Six Sigma methodologies.
* Achieved 98% reduction in product discounting of QuickBooks product line by identifying poor internal selling policies/practices, inadequate training and skewed financial reporting.

Led 150-member organization that delivered exemplary customer service and technical support to Quicken, QuickBooks, Online Business Services, and DIY Payroll customers.
* Analytical expertise used to manage implementation of financial /quality measures.

Designed and implemented custom software solutions.

Brought to resolution clients who were escalated to CEO and Senior Vice President of division. Worked with all levels of management. One of only three employees who had reached CS level III.

Had 98% renewal rate with customers who were labeled as troubled.

Coach/Managed/Mentored over 100 front line customer service agents. Monitored queue activity. Served as Floor Walker to assist agents.

??Implemented new ideas to increase customer service levels. Aggressively worked to take Detractors (angry customers) and turn them into Promoters (happy loyal customers)....

Provide strategic direction for landscaping the core skill areas that fall into our 3 year technology Roadmap. Where we need to be to find the right talent at the right time. User Experience, Product Managment, Software Engineer,Quality Engineering and IIT. Resource allocation for support of our talent aquisition needs....

I enjoyed technical support for QuickBooks.
I loved helping customers develop custom checks and invoices with logos, trademarks, etc.
I also enjoyed serving on committees to help our customers and the employees also, setting procedures and policies.
I also enjoyed the community service projects we did to help support our community....