Experiences at irs

Would describe it as an awesome experience. The employees at the taxpayer service centers are very friendly and a lot of fun to work with. Not what you expect of typical IRS employees. They are also very well trained.

Patience and a lot of paperwork

Portal design and engineering. Requirements generation. FISMA, NIST, etc.

input/key in a wide variety of taxpayer prepared tax returns, related schedules, and/or documents. Identify missing, incorrect, and unrecognizable data. Transcribing alphabetic and numerical data from tax returns and documents into a computer via direct data entry key station terminals.

IM A PERMANENT SEASONAL EMPLOYEE, AS A DATA TRANSCRIBER, IN PUTING DATA OF INCOME TAX RETURNS, WITH HIGH PACED ENVIRONMENT, AND EXTREME QUALITY AND QUANTITY CONTROL OF DATA INPUT

2000
Assisted the LAN (Local Area Network) where knowledge was gained of the networks and the telecommunications systems, their components and associated protocols and standards how they operate and integrate with one another.

1998 - 1999 Production Monitor/Lead Operator
Was responsible for the processing of all data on Unisys 2200 System and all the mini and micro systems. Analyzed and resolved a wide variety of system problems. Researched and gathered data for correct operating procedures. Trained old and new employees, also ipled the systems, this is a procedure that is occasionally used when the system fails or if an unresolved problem occurs on a system.

1/1991 -1998 Computer Operator
Responsible for the processing of all data on Unisys 2200 System and all the mini and micro systems.


12/1985 - 1991 Data Transcriber
Input individual and business tax return via 10 key....

1/ 2000 - 3/2006 Information Technology Specialist/ Internal Revenue Service
Systems Administrator/Application Software

Responsible for Oracle, UNIX, Linux, Windows and Solaris operating systems and installing software. Recovered systems after failures. Restored systems after performing maintenance. Downloaded virus protectors to reduce the vulnerabilities and risk of unauthorized users to enter the system. Assisted with the disaster recovery plans for all systems. Prepared service level agreements (SLA) for all systems. Provided quality system administrative services for the Single Point of Operation. SPO was a monitoring security system for the mainframe system (6800). Also tasked to provide remote administration for Modernized Electronic File System and TRIS (Telephone Routing Interactive System). As the Telephony System administrator, was responsible for implementing and maintaining the software for routing applications that allowed the taxpayers to direct themselves to the appropriate source of assistance, kept system updated. Trained all users on the system. Configured and supported the phone systems. Ensured system was available to users. Performed backups and disaster recovery operations. Diagnosed system hardware and software if problems occurred and to detect faulty equipment. Also included but are not limited to monitoring the firewalls and system performance as well as monitoring the systems performance to determine if necessary adjustments were needed. Monitored systems for indications of attack, monitored information sources for additional alerts including developing information for security plans to prevent the systems vulnerabilities as well providing/restoring security of the system and the network services. Ensured that the correct processes were running and not adversely affecting the system. Installed and configured various software. Ensured that all reports were accurately and timely done. Provided technical support to the customer to assess their needs. Provided information and assistance to resolve their problems and ensure that the correct procedures were being followed. Monitored deployed systems. Reviewed and analyzed customer request via phone, identifying problems on the system as well as resolving them, gathering information, installing approved system software, trouble-shooting problems on all servers, implementing all applicable security policies and requirements for the systems....