Experiences at marchFIRST

Technical Account Manager

* concepted, art directed & executed interactive projects
* responsible for setting creative direction in presentations for new client pitches

??? Analyzed business rules, transformed client requirements into functional specifications and designed management reports. Bridged the gap between business users and technologists and was instrumental in getting milestones approved.
??? Facilitated high-level business case meetings with management of an insurance risk provider, to understand current methodology for managing risk. Collaborated with four core project functional teams and merged the functions to create a business case for internal testing before rollout. Implemented out of the box vendor tools (Remedy and Goldmine). Completed the project successfully, under budget and within demanding time constraints.
??? Assisted the CIO of a high-risk auto insurance to enhance service by creating a targeted approach to customers. Identified limitations due to state regulations and set benchmarks for underwriting to comply with. Improved customer retention by 20%.
??? Mentored 3 direct reports with their career planning and annual performance reviews...