Experiences at mci

Served as Vice President of Telecommunication Network and Operations for the North America and European regions.

Directly reported to the CIO, responsible for leading a six-person team: Chief Network Architect, Director of Engineering, Director of Application Infrastructure & Service Delivery, Director of Data Centers, Director of Network Management, Director of Internet Security, and seventy engineers accountable for the MPLS, VPLS, IPVPN, EVPL design, testing, deployment, PMO operational support, vendor management, overall effectiveness, application QOS efficiency, life cycle management, processes and procedures ensuring specific metrics are met across a 57 sonet mesh MPLS node network consisting of (see below) Tellabs, Juniper, Laurel, Cisco, Sonus, Nortel, and Overture elements.

Key Achievements:

Lead a multi-cultural engineering organization that established global collocation, data center and telecommunication standards across the US, Europe and Japan.

Created new designing, implementation, and management process standards for complete MPLS, VPLS, EVPL, IPVPN, Disaster Recovery/Business Continuity, Telecommunication and Data Centers that saved MCI/WorldCom $2M a month and substantially lowered MCI's domestic telecommunication operational expenses by applying telecommunication architecture optimization, and working with vendors on capacity modeling projects to satisfy all quality control related aspect ensuring that all service level agreements are established, reported, and meet during the time frame of the contract.

Maintained, and managed the ability to bring about strategic transformation within the MCI's engineering organization after the fall of WorldCom by fostering teamwork, aligning effective groups of people toward meeting the renew organizations vision, mission, and business goals....

.

The most challenging aspect in this position was knowing that the service was being used for inappropriate business behavior that were uncontrollable, due to the confidentiality regulations

Proactive identification and resolution of operational issues impacting constituent call centers. Resolved issues that were repetitive, or did not respond to the usual problem resolution proceess. Project management of 3 new desktop applications, along with Operating System and support infrasttucture installation.
Significant callcenter Operational experience. Inbound and Outbound telemarketing and customer service support....

??? Opened several offices and developed highly successful market entrance strategies. Company went through multiple acquisitions to become MCI in 1991. Transferred to Pittsburgh office in 1994
??? Significantly exceeded all expectations of revenue growth, customer retention. Sales performance averaged 174% of objective over 8-year timeframe. Exceeded monthly sales quotas for 5 consecutive years. 2 Time Masters winner, Chairman's Inner Circle Winner, 2-time Directors Chair winner....

Sales, Business Development, Management, Telecommunications, Global Accounts

Assisted with the distribution of contracts.
Data entry

NATIONAL EMPLOYMENT PROGRAMS MANAGER - managed staffing of USA national account sales & data engineering; built staff of 6 recruiters; process re-engineered staffing processes; launched a 10 point national staffing plan.
PROJECT MANAGER - implemented RESUMIX as a national applicant database; cost / benefit analysis; secured funding; implemented into production.
EMPLOYEE RELATIONS MANAGER - HR generalist to the 14+ sales offices in Florida (representing $25+ million revenue); organizational development; EEO charges, disputes & sexual harassment cases; developed 15 state staffing strategy for marketing, large account sales, sales support; reduced cost per hire by 67%; negotiated all recruiting agency contracts; trained team of 5.
SR RECRUITER - developed & implemented staffing initiatives throughout the 9 state region of SE Division for: National & Major Account Sales; and, Marketing....

CIO staff.

Lead management of all major IT programs.

Establishment of a PMO

Capital budgeting process implementation.

* Assisted in the design, development and implementation of the application component for the 'Friends and Family' marketing strategy.
* Worked with MCI personnel on the post project support and enhancements.