Experiences at ncr

Oversaw server hardware documentation audits, performed Windows 2000 server installation and retirement, configured various datacenter equipment (KVMs, UPS switches, etc.)

Focused primarily on Customer Relationship Management (CRM) applications for the banking industry. Lead usability engineer on project in Australia conducting user and work analysis, UI design, usability testing.
Designed an approach to work process analysis using a combination of focus groups using the CRTS methodology and ethnographic techniques like structured observation backed by interviews....

I developed a focused media relations program targeting: The Wall Street Journal, CNBC, Bloomberg, and Reuters.

I changed the PR organization from a country-centric model to a global corporate model.

I reduced the PR agency budget and expenses by 48.6 percent, while increasing effectiveness.

I increased positive media coverage by 51.3 percent over a two-year period through strategic leadership of the ongoing media relations activities of staff and public relations agencies in 14 countries.

I managed international corporate media relations.

Director of Global Channels and Alliances
Drove the strategy and implemented an integrated channel program to grow the ATM business in the Banking and Retail markets through distributors, resellers, OEMs and software alliance partners, worldwide, with a primary focus on the European market.
??? Designed and implemented programs that resulted in annual growth of 45% for 2 consecutive years to over $200 million, through indirect channels:...

NCR Corporation (NYSE: NCR) is a leading global technology company helping businesses build stronger relationships with their customers. NCR's ATMs, retail systems, Teradata data warehouses and IT services provide Relationship Technology solutions that maximize the value of customer interactions and help organizations create a stronger competitive position. NCR (www.ncr.com) employs approximately 28,000 people worldwide and is a component stock of the Standard & Poor's 500 Index....