Experiences at option one mortgage

*Created loan documents for signing, audited funding package, wired funds and prepared closed files for corporate

*Built and maintained relationships with escrow officers to ensure smooth flow from delivery of loan documents, receipt of outstanding conditions to eventual file funding

*Trained new associates and cross-trained colleagues from other departments

*Responsible as acting Team Lead in management's absence and handled all issues, concerns and department exceptions

Traveled to other branches for cross-training and to assist branches as needed...

Being a self starter, supportive team player, commited and reponsible. Adapting well to new situations and very effective with time management. Prioritizing and following with through with deadlines. Being a self starter and motivated.

Several years experience and ability to get the job done under time constraints with a positive attitude. Ability to train others.

Utilizes automated underwriting tools. Works within parameters of guidelines. Manually underwrites niche products. Handles credit grading and appraisal review of submitted files. Reviews and monitors loans for regulatory compliance throughout the loan process for HMDA and Fair Lending. Closer of sub-prime mortgages and purchaser of correspondent loans. Conducts training seminars with new and existing associates to review title reports, hazard and flood insurance policies. Works with mortgage brokers, coordinates loan closings, examines compliance documentation, title review, closing conditions, performs loan document review and issuance of funding...

???Supervised and managed customer service staff of 32 with a portfolio of 150,000+ loans.
???Developed, implemented and documented policies and procedures for the customer service department.
???Served as trainer and mentor for new associates in a call center environment.
???Conducted monitoring and feedback sessions with associates.
???Credited with increasing the customer service department's productivity by 35%....