Experiences at sam goody

Managed large entertainment retail store with 10+ employees. Responsible for customer sales and service, personnel, marketing, inventory, and accounting. Initiated process improvements for employees and developed marketing strategies. Accountable for $1 million in annual sales.

Increased sales by 34% from previous year through emphasis on up selling and add-on sales in associate training and identification of weak areas in customer service survey analysis. Achieved 25% yearly turnover rate, lowest throughout company, by communicating with employees regarding their requirements and developing a plan of action for store that enhanced associate relations. Improved client satisfaction as measured in Customer Delight Scores by emphasizing belief that a happy employee leads to a happy customer and by identifying and resolving weak areas. Implemented company policy that led to decrease in inventory loss; trained employees on how to handle suspected shoplifters. Initiated trial runs for new product lines and provided valuable reviews. Contributed to planning and supervision of the closing of an established store. Minimized effects on customers and ensuring that store remained upbeat throughout closing process, preventing revenue losses from downtime....