Experiences at sitel

Being dressed proper and passing the test on the computer.

JUS BE A GO GETTER AND HAVE A NICE PHONE VOICE

Working under pressure

at sitel i worked for a major cell phone company taking inbound calls from customers with inquiries about their bills and problems with their phone.

there really isn't a secret you just have to have knowledge of and know your way around a computer.
have a people friendly personality.

passing map reading test

Having a great set of team skills, high percentage of accuracy and efficiency, as well as a high rate of keystrokes per hour.

Assist customers with retrieving their loan information; complete loan consolidation applications; Cold call customers for business.

Interacted with customers to provide information in response to inquiries about payments, products and services, and handled and resolved conflicts.
Updated the customer's profile and keep records of transactions; updated and maintained databases of information.
Helped customers decided what type of payments, products or services....

*Receive inbound calls from new or existing customers with Verizon Wireless to establish a long lasting relationship by providing the best customer service.
*To provide extensive trouble shooting to ensure the customer is getting best quality with the network to receive and make calls.
*Updating customers' accounts at their request with payments, adding and removing features, price plan changes, and equipment upgrades....