Experiences at sitel/gm

* Managed numerous teams and departments in customer service call center
* Responsible for training, development and productivity of financial reimbursement team for General
* Motor's customer service company
* Able to keep a group on track and moving toward the achievement of goals
* Synthesized a variety of information, developed the best course of action and resolved problems assertively
* Coordinated employee shifts, schedules, reviewed resumes and interviewed support staff
* Performed quality monitors on inbound/outbound calls to provide feedback to CSR's
* Implemented the company news letter
* Requested by GM to head up operation from ground up...