Experiences at speakeasy

Developed and delivered training material to assist in the onboarding of new employees. Acted as primary technologist for Training department. Led and contributed to cross-functional project teams. Owned and maintained Talisma knowledge base system.

Responsible for development and maintenance of internal tools
[Perl,Oracle,Mysql] (4+ years experience) including:

- Allocation, management and reclamation of IP space, including client
assignments and ARIN accounting
- Automated creation and tear-down of client builds on the gateway
router(s) [Redback SMS, Juniper ERX] for both daily and bulk maintenance
- Web-based project manager software developed in-house specifically for
the Engineering team's needs
- Circuit connectivity testing on both the IP and ATM layers, including
a complete front-end command line wrapper for the Redback shell
- Tracking and reporting of daily bandwidth usage on a per-client level
- Tracking and reporting of latency/loss between multiple national
locations
- Real-time monitoring of packet-per-second rates on client gateway
routers as a first-alert warning system for DDOS attacks or otherwise
suspicious traffic levels, including daily and weekly summaries on a
per-port basis...

Daily NOC responsibilities and duties (4+ years experience) including:
- DS3/OC3 turning up new circuits, troubleshooting existing circuits
- Bulk migration of clients between backhaul circuits, including
development of in-house tools for building and testing clients
- Configuration and troubleshooting of various IP hardware (Cisco,
Foundry, Juniper)

Technical lead on large-scale customer aquisition project (named Ellis
Island) for which I developed internal tools for client configuration,
testing, status tracking and reporting - resulting in 10,000 new
customers over a 3 month period....

Responsible for account acquisition within SMB market focusing on sale of voice over IP as a hosted application. Utilized consultative techniques to obtain comprehensive understanding of customer business model and communication requirements. Acted as liaison/project manager to communicate and implement with sales engineer and activation personnel. Additional products included PWAN, Co-location, Managed and Broadband services....

When I really got a bug up my ass to get something done, management never stood in my way. I had the fortune of starting there in the company's early adolescence and pragmatism was the law. It was very energetic and fun. It's forever changed my opinion of small companies vs. large companies.

The awesome team of people I worked with.

With a small team of developers, designed and built Speakeasy's OSS for customer support, billing, reporting and Internet service provisioning.