Experiences at sprint pcs

Bilingual

effectively, communicated and resolved various customer concerns dealing with digital wireless service

Provided guidance, leadership and advice to 150 Customer Care Representatives to achieve and maintain quality scores of 95% or better.

I miss the people (telecommunications managers & fellow employees) that I worked with. Also, the company is a great company to work for.

Managed corporate accounts, handled all billing, equipment orders/changes and technical support. Provided monthly/quarterly reports.

Accountable for site design, construction and deployment - Philadelphia market.
Responsible for the field implementation of tower construction standards and procedures.
Managed site integration and performance of new site builds.
Established timelines and budget guidelines for capital projects with appropriate internal groups.
Oversee provisioning to assure telco facilities are in place and accepted.
Solicit bids and manage contractors to get cell sites built and on air....

- Drove the Lucent Provisoning, Convergys Billing, Network management applications RFP and worked with Lucent, Nortel, BEA, Genesys to select, integrate applications in telecom infrastructure.
- Developed requirements for various applications in the telecom infrastructure (Provisioning, Billing, Mediation, CTI/CRM, Fraud/Credit Check, vendors - Lucent, Convergys, Metapath, Lightbridge etc).
- Authored marketing content, collateral, ROI, drove web site messaging, direct marketing activities.
- Built the business case, performed SWOT analysis, and guided the management towards launching Wireless Content products (first to market). Evangelized to Press, Partners, and Customers.
- Led strategy, and managed team of 10 marketing managers to develop processes, for the launch and management of the co-marketing with affiliate, private label partners generating over $ 50 M revenues.
- Managed integrated marketing campaigns - collateral, pricing, positioning, value proposition, branding, PR, MARCOM, channel and media advertising, design and creative agencies for product launches.
- Forged Sprint - Northwest Airlines Alliance driving indirect revenues over $ 20 M...

Sr RF Engineer

After being in the telecommunications industry for five years already one of my former employees had gotten a job with Sprint and had advised me that they were hiring for new stores. I had been into several of their stores just to see how the employees differed from those at Cingular. I liked what I had seen and forwarded my resume to my former employee and got an interview....

When I started with Sprint they had assembled a team to open a brand new store. As a part of that team we learned how to run the new store as well as the process of setting up the store itself. We went through about three months of training and working with customers we well as how the store would be set up and the process that we were to follow in completing the setup....