Experiences at the pennsylvania state university

BA, PR/Advertising, 1998 -- 2002

My degree is in Healthcare Administration, and I also have a Business Administration minor.

Provide support to staff/students via phone, email, and desk side assistance, prioritize all requests, escalate as needed, maintain accurate service records, generate statistical reports for administrative reporting using tracking software, update web pages/publications, assist with file/server administration and backup, conduct product research, produce purchasing proposals, provide consultations...

Co-managing 200 Macs and 100 PCs