Experiences at wells fargo home mortgage

Being able to process files in a very thorough and timely manner.

I came to the company as a contractor, and proved that I had what it took to secure a permanent position there. My securing a position there was based on quality, utilization, attendance etc;

You need enough knowledge of the real estate industry to know the flow of activities surrounding the real estate process. To be a quick thinker and have enough enthusiasm and patience to make sure the customer follows through with their request for a home loan.

* Record Residential applications
* Review files for uniformity and missing information
* Eliminate/reduce file errors
* Improve customer service results
* Resolve issues with title work, appraisals and homeowner insurance
* Public relations with third party vendors such as: attorneys, real estate agents, surveyors
* Update Branch Manager or Loan Officer with daily/weekly progress reports...

Main point of contact for brokers working on all aspects of new or in process applications for first and second wholesale home mortgages. This was a contracted temporary position through Office Team Staffing.

Originate loans from current Wells Fargo customers. Subprime.

I worked with all of the Wells Fargo Home Mortgage side of the business.
I ensured that appraisals were being completed on time and efficiently as we had many deadlines to make within the FHA home guidelines.
In addition I would ensure that all of the closer of the ending product had all of the proper documents for the loan....

Reported to EVP of National Consumer Lending. Managed staff of over 30 professionals responsible for Web strategy, site management, traffic and lead generation, testing, and project management supporting all channels of Wells Fargo Home Mortgage (WFHM). Managed the mortgage portion of WellsFargo.com as well as approximately 5,000 microsites that drove over $9 billion in annual retail fundings.
* Launched the industry's most successful online mortgage application
* Helped transform the mortgage area of WellsFargo.com from an also-ran to the #2 rated mortgage site, based on usability. Drove a 37% increase in site conversion rates from 2003 to 2004, despite a pronounced market shift from refinance to purchase-mortgage lending, which has much lower online conversion rates
* Conceived and implemented the industry's first internal Internet leads marketplace connecting pre-approved vendors with thousands of individual loan officers and branches; significantly reducing acquisition costs & centrally optimizing conversions...