http://www.jobster.com/at/company/ACCENTURE+%28formerly+Andersen+Consulting%29?hbxcmp=feed&hbxsrc=rss_company_answers http://www.jobster.com/at/assets/images/jobster/logos/rss_logo.gif http://www.jobster.com/at/company/ACCENTURE+%28formerly+Andersen+Consulting%29?hbxcmp=feed&hbxsrc=rss_company_answers Wed, 20 Aug 2008 22:12:54 GMT Most recently updated answers at ACCENTURE (formerly Andersen Consulting) http://www.jobster.com/at/answer/view/478527?answer_class=AnswerBase&hbxcmp=feed&hbxsrc=rss_company_answers * Ability to leverage technology competence in a business consultancy engagement * Working on complex integration projects, with business, technology and executive stakeholders clients * Wearing different hats, depending on stage of a project, clients, priorities and business needs Wed, 20 Aug 2008 22:12:54 GMT http://www.jobster.com/at/answer/view/478527?answer_class=AnswerBase&hbxcmp=feed&hbxsrc=rss_company_answers http://www.jobster.com/at/answer/view/297948?answer_class=AnswerBase&hbxcmp=feed&hbxsrc=rss_company_answers * Serves as training lead for the transformation of both on shore and off shore vended call centers supporting specific communication clients. * Creates training curriculum used to drive transformation initiatives while increasing Customer Satisfaction and First Call Resolution. * Conducts trainer certification courses and train the trainer sessions. * Provides training plan for all transformation training which tracks planed vs. actual attainment of training scheduled and attended. * Establishes a training calendar that provides workforce management a monthly view of all planned training so that appropriate staffing levels are kept during training times and thereby maintaining service levels. Mon, 17 Sep 2007 17:43:39 GMT http://www.jobster.com/at/answer/view/297948?answer_class=AnswerBase&hbxcmp=feed&hbxsrc=rss_company_answers http://www.jobster.com/at/answer/view/219264?answer_class=AnswerBase&hbxcmp=feed&hbxsrc=rss_company_answers *Collaborating with client executives and client teams in all industries and sectors to implement Marketing Resource Management (MRM) technological solution *Delivering the best possible solution to address the client's most significant business challenges *Identifying and gathering user requirements by effectively interviewing end users *Capturing the 'to-be' MRM marketing solutions for clients *Testing and verifying client requirements via application *Customizing and designing Marketing Resource Management (MRM) software *Presenting software customizations and design to clients *Facilitating follow-up sessions with clients *Developing user acceptance testing scripts *Conducting user acceptance testing sessions with clients *Creating training documentation to ensure a user-friendly transition for business users into the application *Organizing training sessions and activities for business end users *Contributing to business process documentation by constructing diagrams, creating process step tables, and developing narrative Mon, 18 Jun 2007 18:08:19 GMT http://www.jobster.com/at/answer/view/219264?answer_class=AnswerBase&hbxcmp=feed&hbxsrc=rss_company_answers