http://www.jobster.com/at/person/show/18466?hbxcmp=feed&hbxsrc=rss_user_answers http://www.jobster.com/at/assets/images/jobster/logos/rss_logo.gif http://www.jobster.com/at/person/show/18466?hbxcmp=feed&hbxsrc=rss_user_answers Wed, 04 Jul 2007 02:01:14 GMT Most recently updated answers by Mik-ko Hanks http://www.jobster.com/at/answer/view/233364?answer_class=AnswerBase Provided armed security response to restricted and controlled areas Served as information liaison for air force and to the public Assisted Air Base Ground Defense for DOD installations Responsible for the entry and exit into multi-million dollars space launch Tracked satellite facilities in accordance to the Federal regulations Consulted with assigned military personnel on security issues Wed, 04 Jul 2007 02:01:14 GMT http://www.jobster.com/at/answer/view/233364?answer_class=AnswerBase http://www.jobster.com/at/answer/view/233360?answer_class=AnswerBase Worked in a team of 10 technical support professionals covering 50 states Responsible for over 5 million individual and cooperate accounts Handled calls pertaining to Earthlink?s high speed product line including Cable modern, and ADSL technologies Resolved issues using my problem-solving skills in accordance with the company policy Assisted the Broadband Support Team with account maintenance and set-up Participated in several special project dealing the planning and implementation Educated customers with technology question and concern Customized networks solution to fit customer?s requirement Delivered an unmatched level of quality and assisted in network validations - Wed, 04 Jul 2007 01:58:25 GMT http://www.jobster.com/at/answer/view/233360?answer_class=AnswerBase http://www.jobster.com/at/answer/view/231413?answer_class=AnswerBase My responsibilities include but are not limited to: Provide level 2 inbound and outbound technical support/ customer service for the hospitality industry. Provide support to clients via emails, chats and ticketing systems. Configure, manage, and support internet routers, gateways, and servers. Configure and Troubleshoot VPN connection issues Configure, manage, and support WAPS and Switches. Provide Wireless, Ethernet, DSL, Cable and Dialup technical support Work in a fast-paced call center environment Identifying/isolating reported problems with hotel and end-user hardware or software Resolve issues that are not limited to installations, configurations of product/hardware software. Manage proprietary Company built outage board and bulletin board. Perform escalation audits and QA?s. Manage and Update Training Manual for certain clients. Assist and provide training for new clients. Provide customer service and technical assist to level 1, account managers, supervisors, and vendors/clients. Take, control, and resolve complicated situations/issues with escalated tickets Act as Acting Supervisor when needed. Also perform Level 1 related duties when needed. Provided Mentoring and coaching for level 1 agents Mon, 02 Jul 2007 22:28:28 GMT http://www.jobster.com/at/answer/view/231413?answer_class=AnswerBase