http://www.jobster.com/at/person/show/482946?hbxcmp=feed&hbxsrc=rss_user_answers http://www.jobster.com/at/assets/images/jobster/logos/rss_logo.gif http://www.jobster.com/at/person/show/482946?hbxcmp=feed&hbxsrc=rss_user_answers Fri, 16 Mar 2007 15:56:15 GMT Most recently updated answers by Ty http://www.jobster.com/at/answer/view/120233?answer_class=AnswerBase ??? Oversee company information and telephone systems reporting to Principal, including managing five full-time employees, several contract employees and multiple vendors supporting a multi-platform, multi-location, traveling infrastructure. ??? Spearhead projects such as network improvements, changes, revisions to wiring and topology, development of policy and procedure and evaluation of hardware and software in order to assure best business practices for our situation. ??? Resolve complex technical issues. Isolate and determine root cause of complex technical problems where analysis of situations or data require an in-depth evaluation of various factors. Troubleshoot, install and configure routers, switches and other devices. ??? Provide technical support for hardware and software including but not limited to OS support(both Macintosh and Windows), printers, laser printers, peripherals, handheld devices, and specialized scientific equipment) ??? Hire, manage and mentor a team of five experienced professionals. Provide career guidance and conduct performance and compensation reviews. ??? Managed budget for all IT related expenditures. Trim technical expenditures an d evaluate current technology needs as well as current status to determine an appropriate upgrade/improvement plan given the current budget. ??? Schedule offsite support for trade shows, customer events and conferences. Interface regularly with colleagues and clients on key strategy and technical planning issues. ??? Implemented standard operating procedures including software distribution servers, Ghost imaging, off-site backups and new purchasing procedures which reduced testing and training program lead times by 80% and dramatically lowered total cost of ownership. ??? Developed training and informational documents for staff, contractors and clients in order to increase technology knowledge among staff as well as serve as assistance while they are traveling without IT support staff. Fri, 16 Mar 2007 15:56:15 GMT http://www.jobster.com/at/answer/view/120233?answer_class=AnswerBase http://www.jobster.com/at/answer/view/120231?answer_class=AnswerBase ??? Developed and managed the first help desk in the district. Developed Independent Study Program for computer repair/support. ??? Supervised eight help desk members and was directly responsible for staff education, training & evaluations. ??? Responsible for asset management, parts acquisition, end-user training program development, budgeting, networking, network troubleshooting and system set-up. ??? Utilized Novell Netware, MS Office, Win95/98/NT, AutoCAD, Network Assistant, Fortres, Mac Manager and much more. ??? Maintained student management system (MACSCHOOL) and provided installation, support, troubleshooting, maintenance and training on the system. ??? Assisted in development of the District-wide technology plan where it pertained to the High School and our network. ??? Provided PC and Macintosh hardware and software support and repair for workstations, servers and notebooks. Maintained 60 notebooks on a wireless network. ??? Supported 200 PCs and 250 Macintosh computers, over 200 printers and many peripherals including six labs and sixty notebooks. Fri, 16 Mar 2007 15:54:03 GMT http://www.jobster.com/at/answer/view/120231?answer_class=AnswerBase http://www.jobster.com/at/answer/view/120059?answer_class=AnswerBase The benefits, vacation time, good pay, and holidays. It's easy to apply for other jobs and move around within the University if you really want to change jobs. The environment is positive and liberal. Fri, 16 Mar 2007 04:19:23 GMT http://www.jobster.com/at/answer/view/120059?answer_class=AnswerBase http://www.jobster.com/at/answer/view/120058?answer_class=AnswerBase We had a lot of people brining in their own laptops to use on our network. The University refused to firewall their network; saying it limits the user experience. We constantly had compromised computers on the network. Some were spreading viruses, some were being used as remote servers to serve illegal software, movies and music, some were used to participate in DOS attacks on other networks. We had to find a solution. We set a policy that any machine on the network had to have a certain OS version or above and was required to have anti-virus software on it that was up to date. We changed our network over so that they couldn't get a DHCP assigned IP address without being registered on our network. They had to bring the computer to the help desk, get checked out, then they could join the network. Rouge machines were found and banned if connected to the network by stealing IPs. This reduced the number of compromised machines from probably five a week to maybe one a month. Fri, 16 Mar 2007 04:18:22 GMT http://www.jobster.com/at/answer/view/120058?answer_class=AnswerBase http://www.jobster.com/at/answer/view/120057?answer_class=AnswerBase I think that one thing I took from my job at the University of Michigan was learning to deal with the politics of IT. I learned that it's best to sell changes to end-users. Don't force changes, sell them. Talk to the tech-savy and the people that like to upgrade first. Tell them why you are excited about an upgrade or a change in the computing environment. Get them excited. Upgrade them first. Make it a positive experience by giving them good support. They will talk to their co-workers. If you've done a good job, people will even start to ask for the upgrade or change rather than dreading it. You may not get everyone, but you'll get some of them. This can be the difference between a successful implementation and a disasterous one. Fri, 16 Mar 2007 04:13:48 GMT http://www.jobster.com/at/answer/view/120057?answer_class=AnswerBase http://www.jobster.com/at/answer/view/120056?answer_class=AnswerBase Functioned as the manager and senior systems consultant/technical lead for multiple departments. Hired and managed front line support staff. Supervised at various times up to four staff members as well as several temporary employees. Dealt with HR issues relating to staff hiring and management. Supported over 500 network devices and several remote locations Managed budget for the computing services group. Maintained a Windows 2000/XP and Macintosh OS X networked computing environment of over 400 machines Setup and maintained Windows 2000 and 2003 Advanced Servers Managed the departmental DNS, and functioned as the SMS and Exchange administrator. Served as a computing consultant, consulting on and implementing a variety of software and hardware solutions, consulted with faculty on how to better implement technology in their research. Planned the College wide rollout of Microsoft Exchange, Windows XP and Outlook as an email service and collaboration tool. Tested and planned all software and hardware rollouts. Managed software and hardware standards and negotiated purchases for the departments. Managed project and resources such as staff allocation, budgets, server space, email services management, trouble ticketing, Windows XP and ADS deployment, software beta testing, and workstation and server lifecycle management and costing. Created and maintained user accounts for Meeting Maker, Exchange, Active Directory and more. Developed and maintained an IT website for the department, managed web space allocation and permissions. Consulted with faculty regarding computing purchases and upgrades. Analyzed current educational needs and practices in order to recommend appropriate upgrades and changes to use technology in a more efficient manner. Responsible for repair of workstations, monitors, laser printers, inkjet printers. Worked as a front-end systems consultant. Troubleshooting/Repair of Mac and PC hardware and software. Fri, 16 Mar 2007 04:09:50 GMT http://www.jobster.com/at/answer/view/120056?answer_class=AnswerBase http://www.jobster.com/at/answer/view/185906?answer_class=AnswerBase My favorite websites are CNN, Digg, Google, Craigslist, MSNBC, and Experts-Exchange Fri, 16 Mar 2007 15:49:27 GMT http://www.jobster.com/at/answer/view/185906?answer_class=AnswerBase