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about being a Support Lead at Apex Learning. (01/03 - 01/05)

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How would you describe what you did at Apex Learning?

Technical support

Posted @ 09:26AM, May 17, 2007 by Kate Leroux | Permalink
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What do you miss most about Apex Learning?

Working directly with students. It was very satisfying to be able to help a kid when they're having a technical problem that is impacting their ability to learn. It was especially fun to talk to the really bright, quick students, who made tech support easy by asking the right question.

Posted @ 09:53AM, June 08, 2006 by Kate Leroux | Permalink
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What did you learn along the way at Apex Learning?

I learned how to slow down and walk someone through troubleshooting steps over the phone. This often required the utmost in patience, as well as thoroughness (don't assume anything about the problem or what they've done).

Posted @ 03:03PM, June 06, 2006 by Kate Leroux | Permalink
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