How would you describe what you did at
Hewitt Associates?
Responsible for managing multiple teams of associates and Project Managers for six different clients across Human Resources Outsourcing. Manage projects and project leaders, developing budgets, coordinating staffing and assignments based individual skill-sets, and assessing future staffing needs for various projects. Served as a Subject Matter Expert, coaching other managers on benefit plans, Career Development, Performance Assessments, Team Staffing and Structure; coaching across the line of business on People Management, and functional Training Programs. Interview potential candidates for various roles.
* Created and implemented new training structure and program for a $75 million client with over one million participants that resulted in a 27% increase in Customer Satisfaction Scores and a 13% decrease in escalated issues.
* Consulted with Human Resources, Practice Leaders and Workforce Operations Leaders on consolidating employee data and documentation systems to save the firm $1.1 million on technology and administration costs.
* Analyzed and created new staffing structure for an outsourcing client team that generated over $26 million for Hewitt, reducing cost by 25%.
* Resolved repeated discrepancies impacting 20% of plan participants in benefit election and payments processing. Eliminated 100% of election errors, and saved more than $36,000 annually in unnecessary mailing costs.... 
Posted @ 06:41AM, August 29, 2007
by Margaret Troyer | Permalink
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