Matt Warren's answers

Supported 100+ people (including 25 managers) in the Systems Development group; executed reports and ensured timely and accurate communications.
Provided internal technical support for the ABT Results Management software as well as establishing metrics and standards for employee time reporting.
Documented new and existing processes and methodology.
Helped to develop a pilot request management system for the development team.
Performed extensive technical writing and managed version control and auditing of both the functional requirements and specifications.
Developed documentation and trained individuals on the use of in-house time management tools....

Provided internal technical support for the ABT Results Management software as well as establishing metrics and standards for employee time reporting.
Documented new and existing processes and methodology.
Worked to synchronize existing Access databases with ABT Results Management software.
Developed documentation and trained individuals on the use of in-house time management tools....