Laura Hancock's answers

Do not let anything become personal! It is a job.

The best things about this job was my co-workers,we are a tribe.Just becoming a part of your' residents lives;watching first days at school till college acceptance letters, you share in their' world ,become a part of lives.

There were two tough disputes.First,a case of sexual misconduct involving management,the postmaster got demoted after over a year in court.Second,a 17 year veteran of rural carring hitting a teen and being put on leave without pay without any tarnishes on record.The second lost job.

Management was the most challenging aspect with this job. As a union representative,personality disagreements were at an all time high and my job was to make sure the job got finished ,regardless.Management and new management were always a challenge.

I sorted and distributed mail on a rural route in my own car.

Patience, nothing with the government happens too quickly. Availability !