Janice Mays's answers

Between the positions Operator and 411 operator, I would receive between 850 - 1200 incoming calls per day. As a 0 operator I would connect our customer to telephone numbers when he or she has had difficulty dialing direct. Place emergency calls, collect coins for payment. The position 411 operator would search addresses or telephone numbers for our customers. Connect the customer to telephone number found. In the postion Business Service Representative, I would create a new business order for our Clec clients, who inwhich provided business lines for their clients. This required orders to be completed within a 4 hour window, upon receievng it. The department also transfered Number Portability lines. Lastley, I worked as a business rep collecting payment....

Theres really no secret, the company is looking for someone who can think outside the box when faced with a decision.