Work history
Production/Administrative Assistant
tags:
mortage lending
• admin assistant
• organazational skills
How would you describe your time at Countrywide Home Loans?
Orders and manages office supplies. Coordinates schedules including daily appointments and travel. Submission of expense reports and monitoring of corporate card use. Creates reports to track monthly business level and revenue. Creates marketing materials to promote special offers and maintain customer contact. Answers both verbal and written communication to customers, and vendors. Created and implemented filing system to maximize organization and recurring customer contact. Customer contact throughout loan process, including credit analysis and closing documentation assistance.... 
Service Coordinator/Office Manager
tags:
data entry
• office manager
How would you describe your time at Siemens Building Technologies?
Processed all subcontractor agreements. Answered inbound service calls and dispatched technicians. Managed service call resolutions, data entry and filing systems. Coordinated tracking and servicing of division fleet vehicles. Created a new system for organizing and updating employee personnel files....
Corbis
August 1997 to May 2001
Customer Service Supervisor
tags:
customer service
• supervise 10 employees
• tech support
How would you describe your time at Corbis?
Supervises a staff of customer service representatives and ensures customers are satisfied. Responsible for training customer service representatives, and for developing and implementing operations and policies. Communicates and manages expectations for work adherence and compliance, work order accuracy and achievement of service level monitoring, reports and other call center technologies. Partners with the Development Specialist to provide coaching and feedback on employee performance that insures consistency and a high level of customer service. Analyzes and actively manages quantitative and qualitative performance metrics and communicates information to managers and staff in order to promote service excellence and individual personal growth. Supports team members in problem solving to attain first call resolution. Address escalated customer issues in a responsive, timely and accurate manner to achieve maximum customer satisfaction. Troubleshooting and resolution of client technical support calls for both PC and Mac interfaces....
Nancy has
