Cheryl Allen
Havelock, NC
currently: Job hunting
|
Work history
Desktop Support/COMSEC (communications security)
How would you describe your time at computer science?
Desktop Support/Communications Security Officer (COMSEC) July2006 - Jun2007
Provide computer and network support, for the (Forward Operating Location) services in support of the USSOUTHCOM (US Air force) Aerial Counter Drug Surveillance mission here at Willemstad Hato, Curacao, Netherlands Antilles. Maintain, repair, and troubleshoot desktop computers, hardware and software packages. Interacts with end-users to identify current computing procedures and desktop-based LAN systems software operations and makes selection recommendations accordingly. Support, monitor, test, and troubleshoot hardware and software problems pertaining to LAN. Recommend and schedule repairs. Provide end users support for all LAN- based applications. Installs and configures workstations. As the COMSEC Responsible Officer, my responsibilities were for the overall management of COMSEC accounts within the Forward Operating Location (FOL) on the island of Curacao, Netherlands Antilles. Responsible for the receipt, custody, issue, safeguarding, accounting and destruction of COMSEC material. Responsible for ensuring all COMSEC items under the accounts are accounted for and detail inventory maintained. Inventories would be conducted to ensure all materials are accounted for IAW applicable directives. Also, maintain current crypto materials for systems to ensure operational order, maintain and turn in COMSEC materials/equipment as needed for the facility. Conduct COMSEC training as required. Provided installation and maintenance service for COMSEC and communication equipment, installs, relocates, remove, modify and repaired voice and data equipment. Knowledge of COMSEC equipment to include STUs, STE's (1500), KOV 14s (1500), KIV 7, KG-75, KG-175, KG-250 cryptographic devices . Conduct security self-audits, self-inspections and surveys of cleared facility procedures, classified workspaces, physical spaces and cleared/in-clearance processed employees to ensure compliance with security programs and government regulations; identifies and reports discrepancies and recommends corrective action through the Manager of Security and Surety.
My last day here is 27Jun07... 
Desktop Support/helpdesk Analyst
How would you describe your time at DynCorp International?
Dyncorp International - AUGUST 2005 - JUNE 2006
Desktop Support/Helpdesk Analyst- Provide computer technical support via telephone and on-site and/or other electronic mediums for Dyncorp International. Employ a high level of interpersonal and communication skills to defuse customer frustration and move toward a solution. Escalate complex problems as necessary. Create user accounts, directories and passwords using Active Directory and manage email accounts via the Exchange server. Identify the degree of customer's technical knowledge and adjust problem solving communications accordingly. Deliver quality technical resolutions in a timely manner by interpreting customer problems, researching available resources, and applying solutions in accordance with established guidelines and procedures. Achieve and maintain to a performance standard. Including but not limited to; average handle times (SLA), call quality and customer satisfaction. Log all incoming calls and accurately create case notes in a call tracking database called Trackit. Search and retrieve data from various databases. Participate in training activities to maintain technical currency, and to broaden product knowledge. Perform other duties as assigned....
Customer Support/Computer Specialist
How would you describe your time at ABBTECH Staffing Services?
ABBTECH STAFFING SERVICES OCTOBER 2003 - MAY 2005
Customer Support Representative/Computer Specialist - Transitioned from a federal employee to a sub-contract position with EDS for the migration of the Navy Marine Corps Intranet project (NMCI). Advised personnel on all application and utilization aspects of end-user information technology support. Keeping abreast of change proposals and assesses impact on business center operations. Ensured all computer hardware and software components were compatible and properly configured to interface with users currently installed software and hardware products to preclude system conflicts or malfunctions. Independently analyze, maintain and troubleshoot a wide variety of computer software products, computer systems, peripheral devices and network systems, while multi-tasking several projects at a time. That includes maintaining the Service Level Agreement with the company, rebuilding crashed systems, keeping the user abreast of the status of their equipment while maintaining excellent customer satisfaction. Made sure all devices were properly configured for centralized management to include corporate anti-virus, systems update server, and systems management server. Verified compliance with all directed Information Assurance Vulnerability Alerts (IAVAs). My IT duties include: performing a variety of customer support services which include software/hardware installation, maintenance, configuration, troubleshooting, user assistance and training; maintaining password management; setting up user IDs and security levels; assuring proper application of security policies, principles, and practices; identifying, developing and resolving solutions with users, vendors, contractors and other IT personnel; and assisting with delivery schedules of IT goods and services. This support was provided to a command that exceeds over 20,000 civilians, Marines and Sailors....
Computer Specialist
How would you describe your time at USMC Federal Employee?
United States Marine Corps, G-6 PC APPS June 2002 - September 2003
Computer Specialist/Systems Analyst - Advised personnel on all application and utilization aspects of end-user information technology support. Keeping abreast of change proposals and assesses impact on business center operations. Ensured all computer hardware and software components were compatible and properly configured to interface with users currently installed software and hardware products to preclude system conflicts or malfunctions. Independently analyze, maintain and troubleshoot a wide variety of computer software products, computer systems, peripheral devices and network systems. Made sure all devices were properly configured for centralized management to include corporate anti-virus, systems update server, and systems management server. Verified compliance with all directed Information Assurance Vulnerability Alerts (IAVAs). My IT duties include: performing a variety of customer support services which include software/hardware installation, maintenance, configuration, troubleshooting, user assistance and training; maintaining password management; setting up user IDs and security levels; assuring proper application of security policies, principles, and practices; identifying, developing and resolving solutions with users, vendors, contractors and other IT personnel; and assisting with delivery schedules of IT goods and services. This support was provided to a command that exceeds over 20,000 civilians, Marines and Sailors....
Computer Specialist
How would you describe your time at Naval Hospital, Cherry Poin...?
Naval Hospital, MCAS, Cherry Point, NC OCTOBER 7, 2001 -Jun2002
Computer Specialist - Support end users to ensure their successful use of the LAN including telnet to other services on the Internet. Research LAN issues and provide resolutions. Monitor the status and performance of all networks to assure proper operation of servers. Evaluates the impact, efficiency and effectiveness of the local area networks(LAN and make recommendations or proposals for system optimization, utilization or enhancements to the Head, MIS. Provide microcomputer LAN connectivity for the Naval Hospital and its remote areas by installing and maintaining 10Base T concentrator module cards. Implement safeguards to ensure the integrity of the servers. Assist in the management of C2 security for the LAN and other equipment that is interfaced. Provide ends users the level of access to the LAN to efficiently perform their required duties. Document user accounts and update the PH directory to ensure Naval Hospital email addresses are available to other commands. Provide life cycle management functions for the LAN, such as installation, inventory, and replacement of equipment. Update the database of drops, port locations and IP addresses; including the status and location; maintain an accurate system port location file and maintain server files. Provide training and technical support services to Training Specialist and MIS staff and hospital users. Provide technical advice to the management in the development of procedures regarding the use of the LAN and Internet. Install and configure network card and software to activate workstations the LAN. Assist end users with the sharing of files, software and printers....
Education
Computer Science
How would you describe your time at trinity college?
learned.
Computer Applications and Network Administration
How would you describe your time at computer learning center?
earned an Associates degree
|
|
