Work history
WIN
November 2002 to October 2007
Senior Vice President & COO
tags:
operations
• marketing & advertising & web...
• leadership
• sustainable growth
• hiring good people
• management
How would you describe your time at WIN?
Held P&L responsibility and managed staff of 10 direct reports. Led implementation of strategic growth plan that increased number of operating locations by 100 in 4 years. Directed all marketing, operations, sales, customer support, software development, and corporate training functions. Managed corporate brand transition and brand integrity programs. Optimized web marketing to gain new and retain existing customers.
Increased royalty revenue by 35% and improved franchisee retention rate to 96%.
Generated profitability by cutting $400,000 in costs from operating budget in 2007.
Revamped internet marketing strategy, improved same-location sales by 16% over a two-year period.
Streamlined new software release process, improved software reliability, and reduced errors and bugs by 75%.
Reorganized risk and claims management program; decreased legal costs by 40%.
Automated royalty reporting and electronic payments; cut revenue collection time by 60%.... 
Utilx
March 2000 to June 2002
Vice President
tags:
sales
• marketing
• operations
• negotiation
• strategic alliances
• customer relationships
How would you describe your time at Utilx?
As VP of Operations, managed 9 regional managers and 125 field personnel; built standalone operations department as part of business unit restructuring.
Responsible for P&L of U.S. business unit; increased gross margins from 28% to 35%.
Negotiated international licensing agreements with partners in Canada and Australia, generating additional $500,000 in annual profit.
Streamlined process to automate field data collection; improved accuracy and reduced reporting cycle time by 50%.
Initiated comprehensive audit process for field crews that reduced accidents by 33%.
Director of Marketing and Sales from 2000 to 2001, responsible for top-line revenue and managed 5 regional sales people and 1 marketing coordinator.
Grew total annual revenue from $30 to $33.5 million in one year.
Strengthened key account relationships with existing customers, generated $1.5 million in new revenue from current customers....
3M
February 1993 to March 2000
Business Unit Manager
tags:
market development
• management
• marketing
• customer relationships
• product management
How would you describe your time at 3M?
Responsible for strategic planning, marketing, new product development for business unit with $150 million in annual sales, 50% of sales from Europe and Asia. Supplied advanced products to the electric utility industry. Managed staff of 5 product managers.
Directed major international product launch that generated $10 million in sales within two years, introduced product line simultaneously in US, Japan, and Europe. Product adopted by 2 largest electric utilities in the world.
Restructured product marketing for large acquisition that was floundering; worked with cross functional team to improve gross margins by 15%.
Repositioned product line, developed consumer packaging and point-of-purchase displays; distribution channels with other 3M units, increased revenue by 25%.
Led R&D and marketing team that developed a sensor for electronics applications; sales exceeded $1 million in first 12 months....
Education
MBA
tags:
accounting
• marketing
• finance
• operations
How would you describe your time at Stanford University Graduat...?
* Focused on marketing, new product development and general management.
* Substantial coursework in finance, accounting and operations management.
tags:
critical thinking
• writing
How would you describe your time at pomona college?
* History, international relations, economics and political science.
