FLA Supervisor
tags:
teaching
• data analyst
• teaching and training
• office 2000/2003
• coaching
How would you describe your time at TeleTech?
-I provide support for my staff who attend incoming calls of customers dealing with computer issues
-I Attend customer complains
-I Gather, analize and create/send reports for campaing and company Managers in order to take desitions
-Provide Feedack and coaching for associates
-Create macro/programs in order to gather and analize data (see back)... 
Senior Engineer & Manager
tags:
iss software integration
• issue resolution
• solve problems
How would you describe your time at Unefon?
-I provide support for my staff who deal with network issues (Microwave, Fiber Optics and Nortel's DMS/MTX Switch)
-I Attend Customer care issues
-I Gather, analize and create/send reports for company Managers in order to take desitions
-Provide Feedack and coaching for Junior and Senior Engineers.
-Create macro/programs in order to gather and analize data (see back)
-Interact with other carriers (land and mobile)
-Solve Network Issues
-SS7, DMS-MTX DMS 100, DMS 300, Callup and converse, Voice/Data compressors, PBX
-Took trainig at Canada, Boston and Texas (Nortel and Converse facilities)...
Junior/Senior Engineer
tags:
issue resolution
• solve problems
How would you describe your time at Iusacell?
-I provide support for my staff who deal with network issues (Microwave, Fiber Optics and Nortel's DMS/MTX Switch)
-I Attend Customer care issues
-I Gather, analize and create/send reports for company Managers in order to take desitions
-Provide Feedack and coaching for Junior and Senior Engineers.
-Create macro/programs in order to gather and analize data (see back)
-Interact with other carriers (land and mobile)
-Solve Network Issues
- DMS-MTX DMS 100
- Callup and converse, Voice/Data compressors, PBX
-Took trainig at Texas (Nortel facilities)...
