Unum
September 2004 to the present
Long Term Disability Benefit Specialist
tags:
customer service and relation...
How would you describe your time at Unum?
*Ensured thorough, fair, objective and timely adjudication of assigned disability claims.
*Provided excellent customer service, and interacted effectively and professionally with claimants, employers, and health care providers.
*Interpreted contracts and developed in dept understanding of medical and vocational issues.
*Verified on going liability, and developed strategies for return to work opportunities as appropriate.
*Assigned as a member of a designated team, which is reserved for key customers, and requires special performance guarantees.... 
Customer Service Manager
tags:
managed time
• and multiple priorities to ma...
• resources
How would you describe your time at Bank of America?
*Guided and lead the sales and service activities provided to individual consumer customers.
*Managed service and operations activities to ensure excellent service delivery.
*Maximized banking center profitability by reducing losses and fostering teamwork.
*Resolved customer issues.
*Interviewed and hired tellers and teller coordinators.
*Motivated, coached, and developed associates to achieve optimal performance results....
Teller Manager
tags:
high energy and enthusiasm
How would you describe your time at Bank of America?
*Offered financial products and services to individual consumers.
*Was responsible for maintenance of corresponding records.
*Provided and maintained high quality customer relationships.
*Facilitated team development and conflict resolution to achieve common goals.
*Trained, motivated, and provided direction to the tellers in daily bank activities....
