intuit
October 2004 to March 2007
Office of the President
tags:
mentoring
• customer service
• customer retention
• account manager
• training & coaching
How would you describe your time at intuit?
Brought to resolution clients who were escalated to CEO and Senior Vice President of division. Worked with all levels of management. One of only three employees who had reached CS level III.
Had 98% renewal rate with customers who were labeled as troubled.
Coach/Managed/Mentored over 100 front line customer service agents. Monitored queue activity. Served as Floor Walker to assist agents.
??Implemented new ideas to increase customer service levels. Aggressively worked to take Detractors (angry customers) and turn them into Promoters (happy loyal customers).... 
