Work history
Consumer and Travel Industry Sales Manager
tags:
service
• team
• leadership
• management
• sales
How would you describe your time at Walt Disney Parks and Resor...?
Responsible for coaching, developing, and supervising a team of 25-30 sales agents. Accountable for various metrics including sales revenue generated, customer satisfaction, quality control, and direct report productivity levels. Monitor average handle time and talk time, after call work time, and overall service levels. Conduct weekly sales training and motivational meetings, and actively assist qualified employees with career development. Consistently surpass sales and quality goals.
Networking with peers to identify challenges to productivity and implement positive changes
Assist with the recruitment, interview, and hiring process of employees
Member of Call Quality Calibration team - responsible for identifying challenges to the call quality control process and implementing solutions
Diversity Education and Communication Leader - promoting workforce diversity awareness and education programs for the Tampa, FL office... 
Vice President / Managing Partner
tags:
sales
• service
• leadership
• team
• management
How would you describe your time at Globe Travel Service - Penf...?
Responsible for all aspects of Travel Agency Operations including, but not limited to: Selling and Managing Travel for diverse client base including both Corporate and Leisure clients. Increasing overall client satisfaction and repeat business. Supervising staff of 6. Managing accounts receivable and payable. Human Resources and Payroll / Benefits functions. Hiring and development of staff
Vendor contract negotiations...
Corporate Travel Specialist
tags:
leadership
• management
• team
• sales
• service
How would you describe your time at Dollinger Travel Service - ...?
Managed Corporate travel arrangements for corporate clients
Domestic and International itineraries
Visa / Passport consultations
Provided excellent service while working to lower client's travel expenses
Education
Business Management - Travel and Tourism
How would you describe your time at Bryant and Stratton College?
Associates Degree in Business Management with a focus on the Travel and Tourism Industry
